Hammers captain Jarrod Bowen swapped goals with Brentford striker Igor Thiago as the two teams finished extra-time at 2-2.
Advertisement
Advertisement
In the shootout, Dango Ouattara fluffed his Panenka attempt for Brentford, so seeing West Ham win on penalties, 5-3.
“It’s frustrating, especially with the manner of going out on penalties,” centre-back Collins afterwards.
“We wanted a cup run this year. We felt like we had it in us and the squad was good enough for it, so it’s a really tough one to take.
“We dug in and definitely had chances to win the game in extra-time, but it’s still very frustrating not going through.”